What a digital concierge actually does
- 👋 Greets every guest the moment they scan the QR
- 💬 Answers everything — stay questions and local tips, instantly
- 🌍 Speaks 40+ languages — every guest feels at home
- 💸 Sells your extras — late checkout, early check-in, cleans
- 📱 Meets guests where they are — web chat or WhatsApp
AI concierge vs. hiring a virtual assistant
| Virtual assistant | AI concierge | |
|---|---|---|
| Availability | Working hours | 24/7, instant |
| Languages | 1–2 | 40+ |
| Cost | $400+/month | Free to start |
| Knowledge of your stay | Needs training & updates | Synced to your guide automatically |
| Consistency | Varies | Every answer from your approved content |
Give your rental a concierge — free
- Paste your listing link; the AI builds its knowledge (your guide) in ~60 seconds.
- Approve the content — the concierge only ever answers from it.
- Print the QR; guests scan, say hi, and ask away.
Frequently asked questions
What is Airbnb concierge software?
Software that gives vacation-rental guests a concierge experience: instant answers, local recommendations, and extras — delivered by an AI trained on the host’s own property information, available 24/7 on web or WhatsApp.
Can it really upsell to guests?
Yes. When guests ask about things like late checkout, the concierge offers them as paid extras — with prices you set and approve.
Do I need any hardware or apps?
No — print one QR card. Guests scan and chat in the browser or continue in WhatsApp; hosts manage everything from a web dashboard.
Is it accurate enough to leave alone with guests?
It answers only from your approved guidebook content and refers guests to you when it doesn’t know — that constraint is what makes it reliable.
Try it with your listing — free.
✓ Free · no card · ready in ~60 seconds